Privacy Policy

Last Updated: February 2025

At glenavirotax, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you engage with our advanced financial analysis education programs.

We're based in Australia and comply with the Australian Privacy Principles under the Privacy Act 1988. This means you have strong rights when it comes to your data, and we're here to make sure you understand them.

Questions about this policy? Reach us at info@glenavirotax.com or call +61 7 5578 5253

01

Information We Collect

We collect information in several ways when you interact with our educational services. Some you provide directly, some we gather automatically as you use our site.

Personal Information You Provide

  • Your name, email address, phone number when you enquire about courses or sign up for our programs
  • Educational background and professional experience to help us tailor course recommendations
  • Payment details when you enrol in paid programs (though we don't store full credit card numbers)
  • Correspondence history when you contact us with questions or feedback
  • Assessment results and course progress as you work through our materials

Information Collected Automatically

When you visit our website, we automatically gather technical information like your IP address, browser type, device information, and how you navigate through our pages. This helps us understand which content resonates and where we need to improve.

We use cookies and similar technologies to remember your preferences and provide a smoother experience. You can control cookie settings through your browser, though some features might not work as well if you disable them.

02

How We Use Your Information

Everything we collect serves a purpose — we don't gather data just for the sake of it. Here's what we actually do with your information.

Purpose Description
Program Delivery Providing access to course materials, tracking your progress, and delivering certificates
Communication Sending course updates, responding to enquiries, and sharing relevant educational content
Improvement Analysing how students engage with content to make our courses more effective
Administration Processing payments, maintaining records, and fulfilling legal obligations
Marketing Informing you about new courses and updates (you can opt out anytime)

We'll never sell your personal information to third parties. That's not how we operate, and it never will be.

03

Data Sharing and Disclosure

We keep your information within our organisation whenever possible. But there are some situations where we need to share it with carefully selected partners.

Service Providers We Work With

We use trusted third-party services to help run our programs. This includes payment processors, email delivery services, and our learning management system. These providers only access the information they need to perform their specific functions, and they're contractually bound to protect your data.

Our hosting infrastructure is located in Australia, with backup systems that may store data in secure facilities within Australia or with providers who meet equivalent data protection standards.

Legal Requirements

Sometimes we're legally required to disclose information — like responding to valid court orders, protecting our legal rights, or preventing fraud. We'll only share what's necessary and will notify you when legally permitted.

04

Your Privacy Rights

Under Australian privacy law, you have substantial control over your personal information. These aren't just theoretical rights — we've built systems to make them practical and accessible.

Access Your Data

Request a copy of all personal information we hold about you, delivered in a readable format

Correct Information

Update or fix any inaccurate or incomplete information in your records

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements

Opt Out

Unsubscribe from marketing communications while still receiving essential course updates

How to Exercise Your Rights

  1. Send an email to info@glenavirotax.com with your request. Be specific about what you'd like us to do.
  2. We'll verify your identity to make sure we're not disclosing information to the wrong person. This usually takes a day or two.
  3. We'll process your request within 30 days. If it's complicated, we'll let you know and explain why it might take longer.
  4. You'll receive confirmation once we've completed your request, along with any information or changes you asked for.

If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au

05

Data Security Measures

Protecting your information isn't just about following rules — it's about implementing practical safeguards that actually work.

Encryption in Transit and at Rest

We use industry-standard TLS encryption for all data transmission and encrypt stored data using AES-256 standards. Your information is scrambled both when it's moving and when it's sitting in our systems.

Access Controls

Only authorised staff can access personal information, and they can only see what's necessary for their role. We maintain detailed logs of who accesses what and when.

Regular Security Audits

We conduct quarterly reviews of our security practices and update our systems regularly to address emerging threats. Our payment processing partners maintain PCI DSS compliance.

No system is completely immune to security breaches. If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the relevant authorities as required by Australian law.

06

Data Retention and Deletion

We don't keep your information forever. Here's how long we typically retain different types of data and why.

Retention Periods

  • Active student records remain accessible while you're enrolled and for seven years after completion, as required by Australian education regulations
  • Financial records are kept for seven years to comply with taxation laws
  • Marketing consent records remain until you withdraw consent or we determine the information is no longer needed
  • Website analytics data is anonymised after 26 months and aggregated for trend analysis
  • Support correspondence is typically deleted three years after your last interaction unless it relates to an ongoing matter

When we delete your information, we do it properly. This means overwriting data multiple times and ensuring backups are also purged according to our retention schedule. You can request early deletion of your data, though we may need to retain some information to meet legal obligations.

07

Children's Privacy

Our advanced financial analysis courses are designed for adult learners. We don't knowingly collect personal information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it promptly.

08

International Data Transfers

Our primary operations and data storage are within Australia. However, some of our service providers operate internationally, which means your data might occasionally be processed overseas.

When we transfer data internationally, we ensure recipients are either in countries with adequate privacy protections or are bound by contractual obligations that meet Australian privacy standards. You have the right to request details about any international transfers of your personal information.

09

Cookies and Tracking Technologies

We use cookies to remember your preferences, keep you logged in, and understand how you use our site. Most are essential for basic functionality, while others help us improve your experience.

Types of Cookies We Use

  • Essential cookies that enable core website functions like secure login and course access
  • Preference cookies that remember your settings and language choices
  • Analytics cookies that help us understand which content is most useful
  • Marketing cookies that prevent you from seeing the same message repeatedly

You can manage cookie preferences through your browser settings. Blocking certain cookies might affect how well our site works for you, but you'll still be able to access core course content.

10

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and prominently display a notice on our website.

The "Last Updated" date at the top of this page tells you when we last revised the policy. We encourage you to review it periodically, especially before providing any new personal information.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and request deletion of your information, subject to our retention obligations.

Questions or Concerns?

We're here to help you understand how we handle your information. Don't hesitate to reach out if anything in this policy is unclear or if you want to exercise your privacy rights.